The European Commission has published a review of passenger rights’ complaint handling and enforcement in the European air transport sector between 2010 and 2012. The review shows that complaints to national authorities for compensation and assistance have returned to lower levels since the exceptional year 2010 (ash cloud crisis, snow disruptions). Also, airlines get sanctioned in only 1% of the cases as most of the complaints are settled without having to resort to such measures in order to ensure enforcement. Complaints from disabled persons and persons with reduced mobility about problems in air transport remain very low in general and no sanctions were imposed to airlines for such cases.
Source: European Commission